
Decision context and operating model
The first decision is whether the organisation will operate as a pharmacy buying group, regional network, shared-service platform or broader cooperative. Member pharmacies retain clearly defined local and professional responsibilities.
- Define target members and admission criteria
- Describe the measurable member proposition
- Separate central and local decisions
- Compare partnership and revenue models

Required data and documents
The project uses the intended organisation, target pharmacies, potential partners, service ideas, cost assumptions and available data. Legal, tax and competition-law advice remains with appropriately qualified advisers.
- Member profile and geographic scope
- Draft service portfolio and partner contracts
- Available procurement and operating data
- Resources for management, support and quality

Work programme and responsibilities
Each proposed service is specified by recipient, deliverable, owner, data, service level, cost and success criterion. This turns an idea into a reviewable operating model.
- Prioritise services by member value
- Assess make-or-buy and partner needs
- Design member onboarding and support
- Define pilot metrics and decision gates

Deliverables, pilot and rollout
A limited pilot tests demand, quality, delivery effort and willingness to participate before the model is scaled.
- Documented cooperative model
- Costed service portfolio
- Pilot plan and accountable owners
- Go, adjust or stop criteria