Medicines procurement optimisation
Expertise, data and delivery combined in a resilient solution.
Learn more →Online pharmacy consulting · tiger.PHARMA
Set up, scale and safely operate an online and mail-order pharmacy
B2B consulting for operators and investors across authorisation, QMS, procurement, pricing, e-prescriptions, logistics and country requirements in Germany, the Netherlands and Czechia.
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Services for
Services for
Online & mail-order pharmacies
GDP.secure.QMS.smart — pharma expertise with a clear operational focus.
GDP interfaces for online pharmacies
Expertise, data and delivery combined in a resilient solution.
Learn more →Mail-order pharmacy logistics
Expertise, data and delivery combined in a resilient solution.
Learn more →Operating model & launch planning
Expertise, data and delivery combined in a resilient solution.
Learn more →Pricing strategy
Expertise, data and delivery combined in a resilient solution.
Learn more →Pharmacy regulatory compliance
Expertise, data and delivery combined in a resilient solution.
Learn more →Mail-order pharmacy · E-pharmacy · EU market entry · Operations
Online and mail-order pharmacy consulting for setup and operations
B2B consulting for operators and investors across authorisation, QMS, procurement, pricing, e-prescriptions, logistics and country requirements in Germany, the Netherlands and Czechia.
Whether the project is an existing pharmacy, a new e-pharmacy, a European mail-order pharmacy or a cross-border operating model, we design an executable structure for the home and destination markets. For Germany, the Netherlands and Czechia, we connect pharmaceutical responsibility, local requirements, product and prescription routes, procurement, data, fulfilment, carriers and customer service in one controlled process. Binding legal, tax and authority matters remain with competent advisers and authorities.
tiger.PHARMA Kompetenz
Topics we master
Set up and operate a mail-order pharmacy
tiger.PHARMA combines the workstreams of a mail-order pharmacy in one resilient programme. We assess feasibility and the business case, design the operating model, coordinate partners and support the e-pharmacy through controlled go-live and routine operation.
- Feasibility, target groups, assortment and business case
- Location, company, operator and partner model
- Roadmap for authorisations, premises, people, technology and QMS
- Integrate shop, e-prescription, merchandise system, warehouse and carriers
- Mock audit, go-live readiness, hypercare and operational improvement
Mail-order pharmacy in Germany
For a German mail-order pharmacy, tiger.PHARMA supports the extension of a public pharmacy into an inspection-ready mail-order operation. Authorisation, pharmaceutical responsibility and the real end-to-end process are prepared together.
- Structure the requirements for a public pharmacy and mail-order authorisation
- Plan premises, staffing, QMS, advice and prescription processing
- Design packing, identity checks, temperature control and handover
- Connect e-prescription, shop, payment and merchandise-management processes
- Translate returns, complaints, recalls and data protection into SOPs
Mail-order pharmacy in another EU country
tiger.PHARMA develops operating models for a mail-order pharmacy based in another EU country and supplying additional European markets. Authorisation in the home country and the requirements of each destination market are planned as one operating architecture.
- Country matrix for home country, destination markets, assortment and sales routes
- Local pharmaceutical responsibility and permitted market role
- Coordinate EU common logo, registers, notifications and authority contacts
- Prescription, reimbursement, pricing, advertising and advice requirements by market
- Coordinate tax, privacy and legal matters with competent advisers
Mail-order pharmacy in the Netherlands
For an e-pharmacy in the Netherlands, tiger.PHARMA supports market and location assessment, operator and qualified-person models, website registration, product assortment and the operational link to Germany and other European destination markets.
- Separate UR, UA, UAD and AV assortments for the business model
- Clarify pharmacy, provider and qualified-person structure with local partners
- Register the website with CIBG and implement the common EU logo correctly
- Design product information, advice, ordering and supply by destination market
- Build procurement, hub, carrier, returns and cross-border service
Mail-order pharmacy in Czechia
For a mail-order pharmacy or e-pharmacy hub in Czechia, tiger.PHARMA connects local operating requirements with warehousing, procurement, technology and cross-border supply. One operational basis is the current SÚKL guideline LEK-16 version 7 on zásilkový výdej. It has applied since 2 January 2026, is recommendatory and describes SÚKL's current interpretation of the Czech mail-order model.
- Structure the pharmacy and mail-order model against SÚKL LEK-16 version 7
- Separate eligible OTC medicines from prescription-only, restricted and ineligible products
- Prepare pharmaceutical leadership, qualified staffing, information service, premises and QMS
- Assess locations including western Czechia and Cheb from a logistics perspective
- Coordinate export, destination-market, carrier, temperature, collection-box and returns processes
SÚKL LEK-16 version 7
tiger.PHARMA translates LEK-16 into an inspection-ready operating model for Czech mail-order pharmacies. Shop, staff, product data, advice, dispatch, records and cross-border destination markets are designed as one pharmaceutical process chain; final legal and regulatory assessment remains with the competent authorities and advisers.
- Only the operator of an authorised pharmacy may be responsible for mail order and medicine-related order acceptance; active third-party intermediation between pharmacy and patient is excluded
- A managing or delegated pharmacist throughout mail-order operating hours plus an adequately staffed, linguistically suitable pharmaceutical information service
- SÚKL notification of start, interruption, closure and website changes; EU mail-order logo with SÚKL sublicence and registry link on every relevant offer page
- Mandatory shop data and advertising controls covering product name, SÚKL code, strength, pack size, pharmacotherapeutic group, price, delivery and complaint terms
- Packaging and transport in line with the SmPC; quality responsibility through handover or collection, audit rights over carriers and continuous temperature recording for collection boxes
- Dispatch normally within 48 hours and delivery within three days, or timely customer information; retain dispatch records, including temperature data and SOPs, for at least five years
- Cross-border matrix for registration, supply classification and destination-market rules; store foreign-language packs separately and use them only for the intended market
Destination-market compliance and cross-border supply
An EU mail-order pharmacy needs a clear release path for every country supplied. tiger.PHARMA builds the destination-market matrix and translates requirements into shop rules, product releases, customer communication, dispatch and documented responsibilities.
- Eligible assortment and prescription route by delivery country
- Price controls, reimbursement, payment flow and invoicing logic
- Mandatory information, advertising, language and pharmaceutical advice
- Privacy, consent, identity and age or recipient verification
- Change monitoring, blocking rules and documented release
GDP, QMS and mail-order logistics
tiger.PHARMA designs the mail-order pharmacy as a controlled quality chain from inbound goods to patient handover. Packaging, carriers, temperature, returns and deviation decisions are built product-specifically and for scale.
- QMS, SOPs, training and responsibility matrix
- Storage, packing, FEFO, batch and expiry processes
- Packaging and route concept for standard and temperature-critical products
- Carrier qualification, SLA, tracking and delivery events
- Returns, temperature deviations, CAPA, recall and business continuity
Data, shop, e-prescription and pricing
We connect product, price, availability and competitor data with e-pharmacy operations. Products become findable, accurately described, commercially calculated and available only in permitted markets.
- PZN, GTIN, product status, mandatory data and images
- E-prescription, merchandise-management, ERP, WMS and shop interfaces
- Purchase prices, terms, availability and alternative sources
- Price waterfall covering payment, delivery, returns and marketing
- Approvals for content, assortment, price and destination market
Go-live and continuous mail-order operations
tiger.PHARMA supports the mail-order pharmacy beyond design. Readiness reviews, tests, training and hypercare stabilise launch; KPIs and quality data then guide growth and continuous improvement.
- End-to-end testing from order and prescription to delivery and return
- Mock audit, deviation scenarios and documented go-live approval
- Training for pharmacy, customer service, warehouse and partners
- KPIs for availability, conversion, margin, OTIF, returns and quality
- Continuous improvement of partners, processes, data and destination markets
E-prescription, CardLink and digital prescription flow
The Rx journey is designed end to end, from e-prescription redemption and pharmaceutical review to inventory, payment, dispatch, advice and documented handover.
- E-prescription app, electronic health card and CardLink
- Identity, prescription status and clinical queries
- Rx availability, high-cost medicines and reimbursement
- Status messaging, tracking and pharmaceutical advice
SEO, product data and AI visibility
Search engines and answer systems need unambiguous product, ingredient, use and service data connected through a clear information architecture.
- PZN, GTIN, active ingredient, dosage form and pack size
- Separate medicine, condition and e-prescription search intent
- Indexable category, guide and product architecture
- FAQ, breadcrumbs, structured data and internal links
- Editorial approval, freshness and pharmacist review
FAQ
Frequently asked questions
Does tiger.PHARMA support the set-up of a new mail-order pharmacy?
Yes. We support feasibility, country selection, business case, operating model, authorisation and QMS programme, staffing, shop, e-prescription, procurement, logistics, partner selection, testing, go-live and hypercare.
Can tiger.PHARMA help establish a mail-order pharmacy in the Netherlands?
Yes. We structure market and location decisions, operator and qualified-person models, assortment, CIBG and EU-logo processes, data, procurement, logistics and destination-market compliance with competent Dutch partners.
Does tiger.PHARMA support mail-order pharmacies or hubs in Czechia?
Yes. We connect SÚKL-related requirements, local pharmaceutical responsibility, premises, people, QMS, product eligibility, procurement, warehousing, technology and cross-border supply. Locations in western Czechia and Cheb can also be assessed.
What does SÚKL LEK-16 mean for a Czech mail-order pharmacy?
LEK-16 version 7 sets out SÚKL principles for the mail-order supply of non-prescription medicines from pharmacies. Implementation covers the operator role, eligible assortment, pharmaceutical staffing and information, EU logo and notification, product presentation, transport and collection-box controls, delivery deadlines, complaints, records and destination-market rules. tiger.PHARMA translates these into work packages, SOPs and technical requirements.
Can a mail-order pharmacy in the Netherlands or Czechia supply Germany?
This must be assessed for the specific operating model, assortment and prescription route. Both authorisation in the home country and the German destination-market requirements apply. tiger.PHARMA builds the country matrix and coordinates implementation with competent advisers.
Does tiger.PHARMA support routine operation after go-live?
Depending on the mandate, we support KPIs, data quality, procurement, availability, partner governance, QMS, deviations, mail-order logistics, pricing and controlled expansion into additional destination markets.
What does CardLink mean for a German mail-order pharmacy?
CardLink supports mobile e-prescription redemption with the electronic health card. Identity, prescription retrieval, pharmaceutical review, stock, privacy, payment and delivery still need one controlled operating process.
How can an online pharmacy become visible in Google and AI answers?
Use one clear page per intent, complete medicine and ingredient data, concise answers, expert review, structured data, consistent internal links, canonicals and current sitemaps. Avoid thin or near-duplicate pages.
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MSV3 for pharmacies and pharmaceutical suppliers
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